We offer to handle 100% of your customer support, including answering any support emails.
Visit the Storefront tab on your dashboard and click Support in the options on the right.
Click the "+ Add Support Link" button. Enter in this email: email@example.com. Change "yourmarketname" to the name of your site.
There is nothing else needed on your end -- you do not need to set up this email on your server.
*We do not offer phone support for the white label marketplaces.