We offer to handle 100% of your customer support, including answering any support emails.
On your workify dashboard under Storefront > Support, please click the "+ add support link" button.
Enter in this email: email@example.com.
Change "yourmarketname" to the name of your site. For example: firstname.lastname@example.org
There is nothing else needed on your end -- you do not need to set up this email on your server.
*We do not offer phone support for the white label marketplaces.