You're able to add any satisfaction guarantees to the services for your customers. Satisfaction guarantees are located when you click on each service on your live site.
One guarantee you can add is our 30-day satisfaction guarantee. Please note: this would include poor quality of the service, not delivering service in full, lack of communication from the worker, if the service is not a good fit (immediately upon purchase).
Each refund request is handled by workify's Head of Customer Support and is determined on a case-by-case basis.
Examples of refund requests not covered in our guarantee:
- Lack of: conversions, sales, or clicks (ie. specific results)
- Wanted to "trial" the service for a month
- Requested several revisions on content, then asked for a refund
- Service was delivered in full, customer didn't understand service
- Service renewed, provided in full, customer didn't notice the renewal
Please feel free to add the following to your storefront tab > guarantees:
- 30 day money back guarantee.
- No contracts, cancel anytime.
- Hand-picked marketers.
This shows on your live marketplace when you click and open each service.