In this article, we’ll show you how to authenticate your domain for white-label email sending.
Your store will always be able to send emails signed by Workify with a Reply-To set as your provided support email. However, some users will want their automated support emails signed by their custom domain for a fully white-labeled experience to their customers.
If you don't have an SPF record yet, you'll need to add one for your domain:
v=spf1 include:spf.mandrillapp.com ?all
If you already have a TXT record with SPF information, you'll need to add Mandrill's servers to that record by adding include:spf.mandrillapp.com in the record (before the last operator, which is usually ?all, ~all, or -all).
Add a new TXT record with the name mandrill._domainkey.yourdomain.com (just replace yourdomain.com with the domain you're setting up).
The value for the record should be one of the options listed below. There are two options because the record contains semicolons. Some DNS providers escape semicolons for you while others require you to do it when you set up the record.
With semicolons escaped:
v=DKIM1\; k=rsa\; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB\;
With semicolons unescaped:
v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB;
Validate SPF and DKIM for Your Sending Domains
Before we can authenticate emails for your domain, you need to validate the SPF and DKIM records for your sending domain in your Workify account.
To validate SPF and DKIM records for your sending domain on the Workify dashboard:
- Go to Storefront in your Workify account.
- From the menu at the right of the page choose Support.
- Click the Check Status button to check the DNS settings for your sending domain.
Note: Any DNS changes may take up to 24 hours before they take effect.