Once the customer makes a purchase on the marketplace, they will be prompted to complete a post purchase questionnaire.
The worker assigned to the service will get an email notification that a service was bought with all the info they need to get started.
The worker will then be in touch with your customer - via a message feature built into the software - and the service will be underway. And the customer can speak with the provider any time by sending them a message.
It’s completely hands off for you!