What if my customer asks me for a refund?

If a customer reaches out to you directly asking for a refund, please contact our customer support.

Please include the customer's name and reasons for asking for a refund.

We offer a 30-day satisfaction guarantee to our services. This includes: poor quality of the service, not delivering service in full, lack of communication from the worker, if the service is not a good fit (immediately upon purchase). 

Each refund request is handled by our customer support team and is a case-by-case basis.

Examples of refund requests not covered in our guarantee: 

  • Lack of: conversions, sales, or clicks
  • Wanted to "trial" the service for a month
  • Requested several revisions on content, then asked for a refund
  • Service was delivered in full, customer didn't understand service
  • Service renewed, provided in full, customer didn't notice the renewal

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